Yet, truly understanding the customer’s experience while interacting with your business is easier said than done. David Duffield, co-founder, co-CEO and chief customer advocate, Workday, Inc.


Terry Cunningham, President and General Manager, EVault, A Seagate Co. Business today is more competitive than ever. Schwartz wanted to create a culture where the people operating the restaurants felt like they owned them. Independent financial steward for individuals, families and businesses seeking objective wealth planning and investment advice.

Manage clients' operating costs and dynamic needs for energy, LED lighting and other services. For 40 years, Crain’s Cleveland Business has been the trusted source for business news and information for Northeast Ohio’s top executives and business owners.

Wealth management for ultra high-net-worth multi-generational families and their businesses. Dependable, a manufacturer of professional floor products for repair, restoration and new construction. As CEO, Condon has successfully grown the company from a one-site physical therapy location with 300 patient visits to a multi-location business now serving 75,000-patient visits per year. When you have a chance (internally or externally) speak positively about your colleagues or your company.
He held positions at Medic Pharmacy and at Lutheran Family Pharmacy before he requested an early buyout from the latter pharmacy in 2004.

Leading supplemental benefit insurance administrator with over $300 million in premiums and more than 200 employees across three offices. Small business marketing agency, specializing in done-for-you services for local Ohio entrepreneurs. Many times, with one more click, they can have that same product delivered to their door from anywhere in the world. In 2006, he started a durable medical equipment business, called Family Home Care, which he operated out of the back of the Lutheran Family Pharmacy. Long-term care pharmacy at home for high-risk patients to improve health outcomes and reduce costs.

For Lease - Up to 8,600 SF Available Ideal for … STL Ernst & Young Entrepreneur of the Year. Commercial general contractor, building all over Ohio and beyond, including Florida. Today, HB Chemical is a clear reflection of Rand’s vision. Right now at EVault, we’re working hard to reduce and improve each touch point using a CEM lens. Share compliments. WTWH Media produces more than 40 technical web sites, five print publications, online and live events and marketing services. Matthew Figgie and Rick Solon: Helping your team work together, How software visionaries and leaders Aneel Bhusri and David Duffield teamed up to found Workday, Terry Cunningham: Improving each customer touch point, How Jim Schwartz has raised NPC International to be the world’s largest Pizza Hut franchisee, How Maky Zanganeh has been a guiding force at Pharmacyclics through its ups and downs, How Daniel Reed and UnitedLex Corp. are breathing life into a stodgy legal industry, How Bill Demas took trust and innovation to bring Turn, Inc. to the next level of advertising, How Jeffery Rand is setting HB Chemical Corp. apart from its competitors, How Matthew Condon is using technology as key differentiator for ARC Physical Therapy+, How Dale Wollschleger is changing the way people view pharmacies at ExactCare Pharmacy.

Just as he was about to leave in 1995, the board asked Schwartz to stay and become the CEO to turn the company around.

Nearly all of the walls of ARC’s corporate office are painted with a special paint that essentially acts as one big whiteboard. 20160801-NEWS--6-NAT-CCI-CL_--PAGE 6. New innovative apartment development and management company exclusively building single-story Redwood Neighborhoods throughout suburban America. Sanctuary is a digital marketing agency that helps clients grow by generating leads online. Avantia is a software development solutions firm providing business advantages for clients. Subscribe; Northeast Ohio Deliver special event rentals, including linen furniture and tabletop accessories.

About ADPEmployers around the world rely on ADP® (NASDAQ: ADP) for cloud-based solutions and services to help manage their most important asset -- their people.

A woman-owned business enterprise delivering comprehensive occupational safety and health solutions. Providing full range of managed IT services for small to medium organizations. View Brett Stauffer’s profile on LinkedIn, the world's largest professional community.

Ohio's premier, state-of-the-art, purpose-built data centers in Canton and Cleveland.

He looks to provide his team with the latitude to do what is necessary to drive customer metrics, while ultimately holding them accountable for results.

A strategic IT solutions and managed services provider, specializing in voice, network and cloud. After you’ve identified the touch points, do some investigating. What do Fleetwood Mac and Ocean Spray have in common?

Real estate development and construction. Matthew Figgie, Chairman, Clark-Reliance Corp. Independent mortgage banking company headquartered in Ohio with a network of branches throughout the U.S. He also believes that the team is greater than the sum of the parts. Duffield, focusing on the customers, has been key in the high satisfaction level.

Simply stated — don’t engage in water cooler banter. Our employees are encouraged to try to help their colleagues make a correct decision.

Aurum specializes in providing financial planning, investment management services and 401(k) plans. ADP.com.

Growing up on a farm in rural Iowa, Matthew J. Condon learned nothing in this world comes easily. This capability along with fulfilling same-day orders with no upcharge and no price gouging of customers during times of rising prices has differentiated HB Chemical from competitors. Award-winning architecture, engineering, interior design, planning and graphic design firm.

Help each other win, and take pride in each other’s victories. As long as everyone keeps pushing in the same direction, it will heal itself. SpyGlass provides telecommunication cost-consulting services to finance executives.

When Workday hits its targets, employees are given a week off, as well as a stipend, and it’s not unusual to see employees’ dogs curled up next to their owners in the office.

Manufacturer of interior glass wall systems for office fronts and conference rooms. Upon graduating from Stanford University business school in 1993, Aneel Bhusri wanted to work for a tech company, and chose PeopleSoft largely because of founder David Duffield. He doubled the amount of stores to more than 1,200 in less than six years. Today, NPC does not just sit back and take direction from the corporate office. The son of a Pizza Hut executive, Jim Schwartz did not anticipate he would become CEO of the largest Pizza Hut franchisee in the world with more than 1,200 locations in 28 states. Stay up-to-date with local business news and networking events from Smart Business. A pioneer in Human Capital Management (HCM) and business process outsourcing, ADP serves more than 610,000 clients in 100 countries. The company’s lightning bolt moment came after several collaborative discussions with the leadership team of Hewlett Packard, which became UnitedLex’s first client, and recognition of gaps in the global legal system. Its distribution strategy with the use of private warehousing has resulted in a 60 percent increase in sales in the last two years with a corresponding increase in net income of 190 percent. The company’s solid performance in times of economic uncertainty has helped to strengthen HB Chemical’s relationship with its bank and has allowed the company to continue to expand both physically as well as economically where others ceased operations. Terry Cunningham is president and general manager of EVault Inc., a Seagate company. Even with the challenge of navigating the impacts of health care reform, Condon takes great pride in the fact that ARC has absolutely no debt.

Producer of a medical device surgeons use to assess, protect and repair nerves in complex procedures.

How do you want your customers to feel when they interact with your business? Justin Miller is only 29 years old, but he’s been an entrepreneur for most of his life.Miller, who today is the CEO and founder of LED lighting and component manufacturer CleanLife Energy, first got the entrepreneurial itch when he was 13 and learned HTML from a middle school web design class. For Daniel Reed and UnitedLex Corp., the root of excellence is passion.

Jim Schwartz. These companies have met all Weatherhead 100 qualifications, employed 15 or fewer employees and/or had less than $5 million in net sales in 2016. Wollschleger, Dale Michael was born 29 July 1976, is male, registered as Republican Party of Florida, residing at 350 S Collier Blvd, Unit 803, Marco Island, Florida 34145.

Begin by becoming aware of your company’s touch points — all the places a customer comes into contact with your business. Jim Schwartz, chairman, president, CEO and COO, NPC International, Inc. STL Ernst & Young Entrepreneur of the Year. CEM asserts that if we put our customer’s experience at the core of our business and subsequently construct functional departments around it, we will gain that competitive edge.

This peer mentoring optimizes performance. ExactCare Pharmacy was caught by surprise at the level of success it achieved quickly. ROSELAND, NJ--(Marketwired - Jan 8, 2015) -  ExactCare Pharmacy, based in Valley View, Ohio, has successfully managed the myriad human resources challenges that can often face startups and is now a thriving company providing healthcare facilities, institutions, and private patients with medication dispensing management solutions. HB Chemical Corp. started as a distributor of carbon black in 1986 and has since expanded its product line offering to more than 300 under Jeffery Rand’s vision and leadership. Wollschleger’s main focus was to develop “an easy-to-use multi-medication packaging solution for administering medications” named the ExactPack.

The mission that emerged was to transform the global legal industry by providing a single point of knowledge and capability in those support areas most critical to law firms and law departments in becoming efficient business operations. For us, that means creating simple, valuable, authentic and pleasantly surprising exchanges. KHM Travel Group is an award-winning host travel agency, supporting more than 4,000 independent travel agents. How many times has a customer service representative ended a conversation by reciting something along the lines of, “I hope you received excellent customer service today,” when the service was less than gratifying? Full-service business solutions firm, bringing best practices to all clients. Dale Wollschleger’s experience in the pharmacy industry is vast. PEG brings brands to life through video production, animation, photography and graphic design. You will find that your enthusiasm is contagious. Sign up to receive advice from business professionals, or register for information on our networking events near you!

Speak positively about each other and the organization.

Companies on the list must have had sales of at least $100,000 in 2012, plus a minimum of 16 full-time employees and more than $1 million in sales in 2016. ARC sets itself apart by giving clients innovative protocols, outcome reporting and management, and adopting of some of the industry’s leading-edge technologies and processes.

This is troubling for some. So how does a business succeed in this era of the empowered consumer?

How to reach: Pharmacyclics, Inc., www.pharmacyclics.com. Retirement planning specialist providing risk-free and tax-free retirement options and income strategizing retirement options. PureButtons produces custom pin-back buttons, magnets, keychains and photo easel displays. Daniel Reed is CEO of UnitedLex and an innovator who is changing a legal industry that has historically been slow adapters of technology. If you want to be trusted and respected, you have to be trusted and respectful as well. How to reach: Workday, Inc., www.workday.com.


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