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Understood . Let us help clear things up.

One of our agents will help you to complete your booking. hello, my flight booking was canceled by edreams but the cost of the ticket has not be refunded.. Edreams customer service hotline told me that my booking status has show refunded but my credit card bank has not received. You will have to provide the necessary information to prove your residence. Hi I have cancelled my flights with you by phoning edreams three times and also sending edreams two emails and I have not received any confirmation of my cancellation from edreams . Once you have informed us of your need to cancel the flight, we will process the refund and send you an e-mail letting you know how much will be credited to the card you used to purchase the tickets.

The difference in prices between the old flight and the new flight will still have to be covered by the customer.

I tried to make a further enquiry with edreams via email but nobody reply. Click here to know more. Today we will answer this question and any doubts you may have when it comes to the eDreams cancellation policy. Book a new flight according to your needs. Otherwise, please contact us as soon as possible. Please be patient as we help all of our customers with their bookings, starting with the most urgent first. We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Do you love travelling, getting to know new cultures and meeting new people from all over the world? If you see this option while browsing for a flight, it means that your flight is covered if you need to change the date, at no additional cost. Whether you seek further information on our products or need help with your booking, contact our dedicated eDreams customer service team.

Similarly, eDreams applies an administration fee for cancellations (on top of the fee charged by the airline).

This extra charge varies depending on the type of service option you’ve selected during the booking process: Many of our tickets include free rebooking thanks to our agreements with airlines.

Please check that the information you've entered is correct or use another payment method. You may have experienced a cancellation from the airline, or be tentative to book anything for the future. If we need to contact the airline for a refund authorization it may take up to three months to be able to process the refund.

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